Meet Our Team
at TOYOTA STARTER SERVER
Sales Hours
Arlington Toyota in Jacksonville, FL is a highly regarded and certified Toyota dealership. Our entire staff works as a single body to provide excellent customer service. When we serve a client, we actually gain a family member. We try our hardest to keep our clients happy by providing the best we can do to meet their needs and high expectations. As you enter the Arlington Toyota showroom, you will find that everyone is eager to accommodate you and make your needs a priority. From our receptionist and technicians to our sales, finance, and service managers, every member of the Arlington Toyota team is highly focused on customer satisfaction. Whether you contact us through calls, emails, or website queries, every question will be answered quickly. Leading the dealership is General Manager Rick Doran, supported by General Sales Manager Richard Reese and Finance Director Steve Sayre. The management team also includes a large group of sales managers, internet sales directors, a BDC manager, an inventory manager, and an accessories sales director — all working together to deliver an outstanding experience for every guest.
Certified Used Vehicles
Arlington Toyota's used vehicle operations are supported by dedicated team members focused on pre-owned inventory and vehicle exchange. John Watson serves as Vehicle Exchange Manager, helping customers explore trade-in and exchange options. The used vehicle lot is managed by Zay Fortson, who serves as UC Inventory Lot Manager, overseeing the organization and availability of the pre-owned inventory. Supporting the lot are key administrators and lot assistants who help keep operations running smoothly for customers shopping used vehicles at the Jacksonville, FL dealership.
Service
Arlington Toyota's service department is led by Service Director Suljo Patkovic and Service Manager Joe Stramaglia. The department also includes a Detail Manager, an Internal Service Department Manager, and a BDC Director who coordinates service appointments and customer communications. Customers are assisted by a team of service advisors and service consultants who guide them through the repair and maintenance process. The technical side of the department features a large and diverse group of technicians at multiple certification levels, including Master Service Technicians, Master Diagnostic Technicians, Expert Toyota Technicians, Certified Toyota Technicians, TXM Technicians, and general Service Technicians. Express Team Leads and a Service Lane Dispatcher help keep the workflow efficient. The service team is further supported by Service BDC Agents, a Warranty Administrator, a Warranty Clerk, and filing and scanning staff — all working together to deliver thorough, timely vehicle care.
Parts
The Parts department at Arlington Toyota is headed by Parts Director Thomas Gazdick, with Josh Poissant serving as Assistant Parts Manager. The team includes parts consultants covering a range of specialized roles: retail parts consultants, wholesale parts consultants, recon parts consultants, warehouse parts consultants, and a bodyshop parts consultant — ensuring that the right parts are available for every need. Parts runners and parts drivers round out the team, supporting timely delivery and distribution of parts to customers and the service department.
Finance
Arlington Toyota's finance department is directed by Finance Director Steve Sayre and supported by a large team of Finance Managers dedicated to helping customers find the right purchasing or leasing solution. The finance team includes Robert Santiago, Almir Ibrahimovic, Irvin Ricks, Ardi Haxhillari, Erhan Ardic, Oberto Munoz, Mike Marinelli, Victor Viloria, Ali Amirov, Abdul El Noursi, Rob Moorman, Matt Romano, and Ricardo Johnson, among others. A Finance Assistant also supports the department's day-to-day operations. Together, this team works to guide customers through financing options and paperwork to make the vehicle purchase process as smooth as possible.
Administration
Arlington Toyota's administrative team keeps the dealership running smoothly behind the scenes. The Office Manager oversees day-to-day operations, supported by title clerks and a Title Manager/Wholesale specialist who handle vehicle title processing. A Billing Clerk, HR/Accounts Receivable Clerk, and Finance Assistant manage financial and human resources functions. Additional administrative support is provided by internal staff. The dealership's reception is handled by a dedicated receptionist who greets guests at the main phone line, (904) 721-3000. The Toyota Rental Department, led by a Rental Manager and staffed by rental associates, is also part of the broader Arlington Toyota team.